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Supervisor Request Compliance

*Effective 12/16/2024​

Mandatory to Comply with Caller​

⚠️

Please be advised, if a member or other caller requests a Supervisor, it is MANDATORY to comply with the caller's request by calling the Administrator of your Department.

  • If the Administrator of your Department does not respond, you must attempt to call a Team Lead within your Department, if applicable.

  • If your Department does not have a Team Lead, inform the member or caller that you have left a message for your Administrator, and they may expect a call back within 1 business day.


☎️

Keep in mind, all calls are recorded and archived.


Consequences​

‼️

Advising a member or caller that you do not have a supervisor or failing to comply with the request may result in outright termination of your partnership agreement with CCC, or at the very least, result in consequential disciplinary action.


CCC Company Roster​

If for any reason you are unaware who your Department's Administrator is, you may refer to the official CCC Company Roster for reference.